Refunds for Damages Only:
We only accept refunds for damaged items. If you receive a damaged product, please read the following terms to proceed with a refund.
Time Frame for Refunds:
You must inform us within 7 days of receiving the damaged item. Requests made after this period will not be accepted.
We do offer exchanges for unused items. However, you must inform us within 2 days of receiving the item you wish to exchange.
Delivery Charge for Exchanges:
Customers are responsible for the delivery charge associated with the exchange.
How to Contact Us for Refunds or Exchanges:
To initiate a refund or exchange, contact our support channels with your order number. Alternatively, you can call us directly to report the issue.
Once we verify the damage for refunds or confirm the item is unused for exchanges, we will proceed with the respective process.
- This refund policy applies only to damaged items.
- The exchange policy applies to unused items and is subject to a delivery charge.