Refunds for Damages Only:
We only accept refunds for damaged items. If you receive a damaged product, please read the following terms to proceed with a refund.
Time Frame for Refunds:
You must inform us within 7 days of receiving the damaged item. Requests made after this period will not be accepted.
Exchanges:
We do offer exchanges for unused items. However, you must inform us within 2 days of receiving the item you wish to exchange.
Delivery Charge for Exchanges:
Customers are responsible for the delivery charge associated with the exchange.
How to Contact Us for Refunds or Exchanges:
To initiate a refund or exchange, contact our support channels with your order number. Alternatively, you can call us directly to report the issue.
Verification:
Once we verify the damage for refunds or confirm the item is unused for exchanges, we will proceed with the respective process.
Note:
- This refund policy applies only to damaged items.
- The exchange policy applies to unused items and is subject to a delivery charge.
